Contact information
Contact Us
Our customer support team is here to help with questions about products, orders, deliveries, returns and refunds.
When contacting us about an existing order, please include your full name and order number so we can assist you more quickly.
Telephone
+44 20 7946 0551
Opening Hours
Monday to Friday: 09:00–18:00 GMT
We aim to reply to emails within 24 hours during our normal opening hours. Messages received during weekends or UK bank holidays will be answered on the next working day.
Business Address
North & Alder
86–90 Paul Street
London
EC2A 4NE
United Kingdom
Please note that this is our business contact address. Do not send returns to this address without contacting us first.
To request a return, email contact@northalder.store. We will review your request and provide the appropriate return instructions and return address.
Before Contacting Us
You may find the information you need in our:
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Shipping Policy
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Returns & Refund Policy
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Privacy Policy
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Terms of Service
For delivery enquiries, please include your order number and tracking number, if available.